FAQs



  • 1. How long can I get my dress?
    The delivery date see below for details:
    Order Delivery Within 20 - 25 Days.
    Rush Order Delivery Within 12 - 16 Days.
    Super Rush Order Delivery Within 7 - 11 Days.
  • 2. Why are your prices so low?
    We are an experienced wedding dress manufacturer. All the wedding dresses are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices for your wedding dresses.
  • 3. Can I change my order information after sending confirmation E-mail?
    Yes, contact us and offer your order number.
  • 4. Can I cancel my order and change a wedding dress after payment?
    All orders cannot be cancelled over 24 hours after your purchase, as we will make the dress according to your own measurements after your payment. We cannot change the dress and refund under any conditions.
    So please confirm detailed info like dress item, color, size and other special requirements before your payment.
  • 5. If I want to design my dress by myself, Can you make the dress exactly according to the pictures I send?
    Yes, we can! We welcome your coming pictures any time! Please send us the pictures of the dress by email, we will review it carefully and reply you as soon as possible. Then we will ask for a reasonable price including shipping cost.
  • 6.What is you Shipping Methods
    The Default delivery methods is : UPS / DHL
  • 7. How much would shipping cost ? I am from XXXX.
    $25,Australia all places, You will see the details in the checkout page.
  • 8.How do I take my measurements?
    It is highly recommended to contact a professional tailor or a friend to have your measurements taken for better accuracy.
    Taking your measurements is an excellent way to keep track of your changing shape as you get fit.
    Remember to pay attention to the measurements, not the size. Sizing is not an exact science and alterations made by a professional will often be necessary for a proper fit.
    Please review EvDressau.com How to Measure for Measurements Guidelines.
  • 9.How will I be notified of my order information?
    Once you have placed your order, you will receive an automatic e-mail confirmation acknowledging your purchase.
    Once your order is shipped from our manufactures, a shipment confirmation will be sent to your email address provided. You can track the status of the delivery of your order online using the tracking number in the shipment confirmation e-mail. If you do not receive the confirmation email, please contact us .
  • 10. How can I check the status of my order?
    To check the status of your order, if you have an account, log into “My Account” to review your order information and the status of your order(s).
    If you checked out as a Guest, please feel free to contact us or review : http://www.evdressau.com/sales/guest/form/
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